1. Overview

These Terms and Conditions govern your participation in Punjabi lessons, group programmes, and any services provided by Kidda.

By purchasing or attending a class, you agree to these terms in full.

2. Payment

All payments are processed securely via Stripe.

Payment confirms your place in the class or course.

All sessions (1–1 or group) must be paid in advance.

Late or failed payments may result in your access being paused or revoked.

3. Refunds, Transfers & Cancellations

Once a course has begun, all payments are non-refundable.

All requests for refunds must be made at least 72 hours before the course start date.

Requests to transfer to a new group class date or time must be made at least 72 hours before the course start date.

Requests made after this window will not be accepted.

Payments cannot be transferred between different courses or participants.

Subscriptions (including Community membership and any other app subscription) are rolling and renew automatically each billing period until you cancel.

Where a subscription is billed directly by us via Stripe, you can cancel at any time by going to Profile → Billing → Manage Subscription in your account, which takes you to our secure payment provider (Stripe) to complete cancellation. Cancellation takes effect at the end of your current billing period.

Where a subscription is purchased through the Apple App Store or Google Play, renewal reminders and cancellation are managed directly by Apple or Google in accordance with their own subscription terms.

4. Attendance, Behaviour & Respect

All students are expected to:

Arrive on time and engage respectfully.

Maintain a positive and encouraging atmosphere.

Avoid using or sharing inappropriate language, content, or behaviour.

Kidda reserves the right to remove any student from classes for repeated disrespect, disruption, or breaches of these terms.

5. Use of Feedback, Reviews, and Personal Data

By submitting your feedback, review, or testimonial, you agree that Kidda (Kidda Ltd) may use the information you provide — including your comments, star ratings, first name, and general location (e.g., “London, UK”) — for the purposes of:

showcasing student experiences on our website, social media, marketing materials, and online platforms; improving our tutoring services, curriculum, and student support; internal data analysis and quality assurance.

We will never publish sensitive personal information, contact details, or anything you have not chosen to provide.

6. Safeguarding & Online Safety

Kidda is committed to the safety and wellbeing of all students across all ages. We provide online classes and may include students of differing ages in group sessions.

We require a parent/guardian of students aged under 18 to complete a Parental Consent Form prior to granting access to classes.

By completing this form, the parent or legal guardian confirms they have read, understood and accepted the information presented in these Terms and Conditions and consents to their child participating in Kidda’s online tuition.

To support safeguarding of students under the age of 18, Kidda ensures that:

Tutors have obtained the relevant DBS checks where required.

Tutors are trained and operate in accordance with Kidda’s Safeguarding Policy.

Kidda reserves the right to remove any participant from online lessons where there are concerns about behaviour or welfare, and to take further safeguarding action if required. This may include reporting concerns to relevant authorities and sharing information with appropriate safeguarding bodies where necessary to protect the welfare of a child or young person.

Use of AI: Our app does not currently include any AI features that interact directly with children. If this changes, we will update these Terms and notify parents/guardians in advance, along with details of how any concerning message from a child (including anything indicating they may be at risk of harm) would be identified and escalated to a trusted adult, in line with our Safeguarding Policy.