Kidda

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Error Help & Troubleshooting

Learn how to resolve common errors and issues in the application.

🔐 Authentication Errors

Invalid Credentials
The email or password you entered is incorrect. Please try again.
Solution: Double-check your email and password. Make sure caps lock is off and you're using the correct account.
Account Temporarily Locked
Too many failed login attempts. Please try again in 15 minutes.
Solution: Wait 15 minutes before trying again. This is a security measure to protect your account.
Account Deactivated
Your account has been deactivated due to security concerns. Please contact support.
Solution: Contact support to reactivate your account. This usually happens after 10 failed login attempts.
Session Expired
Your login session has expired. Please sign in again.
Solution: Simply sign in again with your credentials. Sessions expire after 24 hours for security.

📝 Registration Errors

Email Already Exists
An account with this email address already exists. Please use a different email or try signing in.
Solution: Try signing in instead, or use a different email address for registration.
Invalid Email Format
Please enter a valid email address (e.g., user@example.com).
Solution: Make sure your email includes an @ symbol and a domain (e.g., .com, .org, .net).
Password Too Weak
Your password must be at least 8 characters long and include uppercase, lowercase, numbers, and special characters.
Solution: Create a stronger password with at least 8 characters including:
  • At least one uppercase letter (A-Z)
  • At least one lowercase letter (a-z)
  • At least one number (0-9)
  • At least one special character (!@#$%^&*)
Passwords Don't Match
The passwords you entered do not match. Please make sure both passwords are identical.
Solution: Carefully retype both passwords to ensure they are exactly the same.
Missing Information
Please fill in all required fields to create your account.
Solution: Fill in all required fields marked with an asterisk (*) or highlighted in red.

✅ Form Validation Errors

Required Field
This field is required. Please fill it in to continue.
Solution: Fill in the highlighted field before submitting the form.
Invalid Format
The information you entered is not in the correct format. Please check and try again.
Solution: Check the field format requirements and enter the information correctly.
Too Short
This field requires more characters. Please provide more information.
Solution: Add more characters to meet the minimum length requirement.

💾 Database Errors

Connection Error
Unable to connect to the database. Please refresh the page and try again.
Solution: Refresh the page (F5 or Ctrl+R). If the problem persists, try closing and reopening your browser.
Operation Failed
The operation could not be completed. Please try again.
Solution: Try the operation again. If it continues to fail, refresh the page and try again.
System Update Required
The system needs to update. Please refresh the page to continue.
Solution: Refresh the page (F5 or Ctrl+R) to allow the system to update automatically.

🌐 Network Errors

No Internet Connection
You appear to be offline. Please check your internet connection and try again.
Solution: Check your internet connection and try again. The app works offline once loaded.
Request Timeout
The request took too long to complete. Please try again.
Solution: Try the operation again. If it continues to timeout, refresh the page.

❓ General Errors

Something Went Wrong
An unexpected error occurred. Please try again or contact support if the problem persists.
Solution: Try the operation again. If the problem persists, refresh the page or contact support.
Access Denied
You don't have permission to perform this action.
Solution: Make sure you're logged in with the correct account that has the required permissions.

💡 Tips for Avoiding Errors

Password Best Practices
Use a strong, unique password for your account.
Tips:
  • Use at least 8 characters
  • Include uppercase, lowercase, numbers, and symbols
  • Don't use personal information
  • Consider using a password manager
Browser Compatibility
Ensure your browser is up to date for the best experience.
Recommended: Use the latest version of Chrome, Firefox, Safari, or Edge.
Data Persistence
Your data is stored locally in your browser.
Note: Don't clear your browser data if you want to keep your progress. Consider backing up important information.

🆘 Still Need Help?

Contact Support
If you continue to experience issues, please contact our support team.
Support Options:
  • Check the browser console (F12) for detailed error messages
  • Try refreshing the page
  • Clear browser cache and cookies
  • Try a different browser
  • Contact support with specific error details